Shipping & Returns Policy
Every gemstone and fine jewelry piece leaving Gem Adventurer™ is handled with the utmost security, full transit insurance, and tamper-evident packaging.
100% Insured Delivery
Full-value transit insurance is included on every shipment via premium armored services (FedEx Priority Secure / Malca-Amit).
Discreet Packaging
Outer boxes contain no exterior gemstone or luxury branding to safeguard package integrity and prevent theft during transit.
14-Day Inspection
Experience your specimen in natural daylight with your 14-day hassle-free return and examination window.
Worldwide Express Shipping
We deliver worldwide to discerning collectors, jewelers, and enthusiasts across North America, Europe, Asia-Pacific, and Latin America.
| Destination | Courier Service | Estimated Transit Time | Cost |
|---|---|---|---|
| United States & Canada | FedEx International Priority® | 2 – 4 Business Days | Complimentary on orders > $500 |
| European Union & UK | FedEx Priority / DHL Express | 3 – 5 Business Days | Complimentary on orders > $500 |
| Asia, UAE & Australia | FedEx Priority Express | 3 – 6 Business Days | Complimentary on orders > $750 |
| High-Value Shipments (> $25,000) | Malca-Amit / Brinks Armored Courier | Personalized Schedule | Arranged via Concierge |
* Note: Import duties, taxes, and customs clearance procedures vary by jurisdiction and are the responsibility of the recipient.
14-Day Examination & Returns Window
Gem Adventurer™ wants you to be completely captivated by your rare gemstone. Because gemstones show their authentic brilliance and color play under different lighting, we provide an unconditional 14-day inspection period commencing from the moment of carrier delivery.
Return Conditions:
- The specimen must remain in its original, undamaged condition with any security tags or seals intact.
- All original laboratory certificates (GIA, Lotus, Gubelin, AIGS, or in-house gemological reports) and presentation boxes must be returned.
- Customized mountings, resized rings, or bespoke jewelry commissions are non-returnable unless defective.
How to Initiate a Return
- Contact Concierge: Email support@gemadventurer.com within 14 days of receipt stating your order number and request.
- Receive RMA & Insured Label: We will provide an authorized Return Merchandise Authorization (RMA) along with prepaid, fully insured shipping labels and instructions.
- Verification & Refund: Upon safe arrival at our laboratory, our gemologists inspect the stone under microscope to verify weight and authenticity. Refunds are issued to the original payment method within 3 business days.
Have questions about an upcoming delivery?
Our logistics and gemological advisory team is available 6 days a week.